Our Certifications & Awards

Recognized for excellence in traditional Moroccan craftsmanship

Artisan Certified (2019)

awarded to Amina Mghinia for active and outstanding participation in the Regional Spring Exhibition of Traditional Crafts, held March 15–29, 2019 at Guéliz Square, Marrakech.

Artisan Certified (2018)

awarded to Nadia Mghinia (Traditional Clothing) for active participation in the 2018 Regional Spring Exhibition of Traditional Crafts, Marrakech.

Heritage's Team Award (2017)

Signed by the Regional Director of Traditional Industry – Marrakech, and the President of the Chamber of Traditional Industry for the Marrakech-Safi Region.

This is why we do what we do

⭐⭐⭐⭐⭐ Rated 4.9–5 Stars by Customers Who Love Authentic Moroccan Craftsmanship

- Haneen -
“One of the best kaftan I have purchased. The seller was very nice and easy to communicate with. She followed up my order and arrived to USA in a very short time. The package I received was wrapped in a very nice bag! The kaftan itself is a very nice and made with high quality finishing touches. I can't wait to wear it in the lovely family occasions. Thank you very much for the nice experience 🤍”
- Haneen -France
- Eva -
“Beautiful table!! Exactly what I was looking for. Very communicative and friendly seller. Thank you so much for a great transaction :)”
- Eva -USA
- Bouchra Sarah Welch -
“Beautiful! Beautiful caftan, amazing quality!”
- Bouchra Sarah Welch -USA
- Hajar El Jahrani -
“Outstanding Service and great quality product My first purchase was great. Accessible website, great follow-up and love my Djellaba. I recommend this website very efficient”
- Hajar El Jahrani -USA
- Mszopa -
“Amazing shopping experience. Unique fabulous items, even better in reality, the pics don't give them enough justice. Customer service was excellent, and communicative✨ I love my vintage kaftans and will certainly return back.”
- Mszopa -Austria
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“Najoua's service is excellent. She is always available, ready to work out solutions and responds within minutes. Her merchandise is very sophisticated and unique and she gave great suggestions about adapting the kaftan to my preference✨👌”
- Mszopa -Austria

The Heritage Handmade promise

Shop with confidence. Handmade with care.

Authenticity guaranteed

Handmade in Morocco by named artisans, never mass produced

One of a kind

Most pieces exist in a single unit and are never remade

Money-back guarantee

Not the right fit? Full refund, no hassle

Free US shipping

Every order ships free, tracked door to door

Secure checkout

Encrypted payment, your details stay private

Fair trade sourcing

Every piece supports the artisan who made it

members of heritage handmade

Behind "The Heritage Handmade" A Family Business

Welcome to our family, where love and tradition come together to create beautiful handcrafted treasures. Join us on this heartfelt journey and discover the beauty and love woven into each handmade creation.

About us

Common Questions

What about International Taxes & Duties Policy?

For international orders, import duties and taxes are determined by your country’s customs and are not included in our prices at checkout. These fees must be paid by the customer upon delivery.

If a customer refuses to pay the required duties and taxes, the order will be returned to us. In this case:

The customer is fully responsible for the cost of return shipping and any import fees required for the package to re-enter Morocco.

Once we receive the returned items in their original condition, we will process the refund, minus all applicable return and re-import costs.

We recommend checking your country’s customs regulations before placing an order to avoid unexpected charges.

What types of products does Heritage Handmade sell?

Heritage Handmade specializes in selling exquisite antique Moroccan home decor items, including large silver coffee tea trays and carved wood wall panels. Each product is meticulously handcrafted and showcases the rich heritage and craftsmanship of Morocco, adding a touch of elegance and authenticity to any space

Where Heritage Handmade is located?

Heritage Handmade is located in Morocco, specifically in Marrakech. While we primarily operate online, we will share our workshop address once it is open to the public. Additionally, we have a registered LLC company in the United States, based in the state of Montana.

How do users contact customer service or support?

At Heritage Handmade, we offer multiple channels through which users can reach out for assistance:

1. Email: Users can contact us via email at [email protected] for any inquiries, questions, or assistance they may need. Our dedicated team will promptly respond to emails and provide the necessary support.

2. Phone (WhatsApp): For immediate assistance or to speak directly with a member of our team, users can reach us via phone or WhatsApp at +212645878588. Whether it's a question about our products, an order inquiry, or any other assistance needed, we're here to help via phone communication.

3. Chat (Inbox): Users can also reach out for assistance through our chat feature, located in the inbox section of our website. This real-time messaging platform allows users to interact with our team members directly, ask questions, and receive instant support.

By offering these various communication channels, we strive to make it convenient for our customers to reach us and receive the assistance they need, whether it's via email, phone, or chat. Our goal is to provide exceptional customer service and ensure a seamless shopping experience for all.

How do I make a purchase?

Placing an order is simple and secure:

  1. Browse our collections and add the piece you love to your cart.
  2. When you're ready, go to checkout and enter your shipping details.
  3. Choose how you'd like to pay — we accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay & Google Pay. Every payment is handled through secure, encrypted checkout.
  4. Confirm your order. You'll receive a confirmation email right away, and a tracking number as soon as your piece ships.

Have a question before you buy, or would you like a custom size or color? Message us on WhatsApp at +212 645 878 588 or send us an email — we usually reply within a few hours and we're always glad to help.

 What time will the products be dispatched?

The products will be dispatched within 3 business days after your order has been placed.

We strive to ensure timely processing and shipping of all orders to provide you with the best possible shopping experience.

If you have any further questions or require expedited shipping, please feel free to contact us at [email protected] or via WhatsApp at +212645878588.

We're here to assist you.