FAQ
Frequently Asked Questions
1. What products does The Heritage Handmade offer?
We offer a curated selection of 100% handmade Moroccan treasures, including elegant kaftans, authentic home décor, hand-embroidered pillows, and unique jewelry. Each piece showcases Moroccan craftsmanship, blending tradition and modern design.
2. Where are the products made?
All our items are crafted in Marrakech, Morocco, by skilled artisans who carry forward Morocco’s rich cultural heritage.
3. What makes your products eco-friendly?
We prioritize sustainability through eco-friendly packaging and the use of locally sourced materials, minimizing our environmental impact while delivering quality craftsmanship.
4. How can I place an order?
Browse our collections, add items to your cart, and checkout securely via PayPal. For assistance, reach us via email or WhatsApp.
5. Do you offer custom or personalized products?
Yes, customizations are available for select items. Contact us for details, or make your request from here.
6. What payment methods do you accept?
We accept PayPal and major credit cards.
7. How do I know my size for kaftans?
Size guides are provided on product pages, or you can contact us for advice.
8. What is the shipping process?
Orders are processed within 3 business days, and we ship worldwide with tracking updates.
9. Are there any care instructions for your products?
Yes, we recommend hand washing fabrics and gentle care for jewelry. But you'll receive a FREE guide after making a purchase.
10. Do you offer discounts for bulk or wholesale orders?
Yes, we provide special pricing for bulk and wholesale orders. Contact us for more information.
11. Can I gift-wrap an item for special occasions?
Our items are well wraped but you can contact us if you want your order sent with a special words to someone.
12. What currencies are supported for international buyers?
Prices are in USD, and PayPal offers currency conversion at checkout.
13. Are there any customs fees for international orders?
Customs fees may apply based on your location. You are responsible for those customs fees, so Please check with your local customs office for details.
14. Do you accept returns?
Yes, we offer returns within 14 days if you’re not satisfied with your purchase. But before I encourage you to ontact us if we could help you with your problems.
15. How can I contact customer support?
Reach us via email at info@heritagehandmad.com, through WhatsApp, or via our website chat option