We are here to assist you! Whether you have questions about our handmade collections, need help with an order, or simply want to learn more about our craft, don’t hesitate to get in touch. Below, you'll find all the ways you can connect with The Heritage Handmade team.

How to Reach Us

1. By Email

Our team is ready to answer your emails and ensure you receive the support you need. Write to us anytime at:
📧 info@heritagehandmad.com
Response Time: We aim to respond within 24-48 hours.

2. By Phone

Speak directly with a member of our team during business hours:
📞 +212 645878588
Business Hours: Monday - Sunday, 9:00 AM - 9:00 PM (EST).

Send Us a Message Online

For your convenience, use the contact form below to send us a message. Please include as many details as possible, so we can assist you effectively. Fields marked with an asterisk (*) are required.

Frequently Asked Questions (FAQs)

Before reaching out, you may find the answer to your question below.

Q1: Where is my order?

We process and ship orders within 3-5 business days. Once your order is shipped, you will receive an email with tracking information. If you haven’t received updates, feel free to email us at info@heritagehandmad.com with your order number.

Q2: Do you ship internationally?

Yes! We proudly ship our handmade products worldwide. Shipping fees and times vary depending on your location. Visit our Shipping Information page for more details.

Q3: Can I return an item?

We accept returns within 30 days of receipt. For details on our return policy and how to initiate a return, please visit our Returns & Exchanges page.

For more FAQs, visit our FAQ page.

Why Contact Us?

At The Heritage Handmade, we believe in personalized service. Every query matters, whether you’re exploring our collections or seeking help with an order. Here’s what you can expect when you contact us:

• Friendly Support: Our team is dedicated to making your experience smooth and enjoyable.
• Expert Advice: Have questions about our handmade items? We’re happy to share insights into the craftsmanship and materials we use.
• Quick Resolutions: Your time is important, and we prioritize resolving any issues promptly.

Explore Our Collections

Looking for inspiration or need help choosing the perfect handmade item? Take a look at some of our popular categories:

• Home Décor: Add warmth to your home with artisanal rugs, pottery, and more.
• Fashion Accessories: Handwoven scarves, unique jewelry, and stylish bags.
• Gifts: Find thoughtful, one-of-a-kind gifts for loved ones.

Visit our Shop All page to explore everything we offer!

Meet Our Team

At The Heritage Handmade, our team is made up of talented artisans and passionate customer service professionals. Every product is crafted with love, and every query is handled with care.
Our founder, Najoua, started The Heritage Handmade to preserve traditional craftsmanship and bring unique, sustainable products to the world.

Today, our team continues to honor this vision by offering high-quality, ethically sourced items.

Connect with Us on Social Media

Stay updated with our latest collections, stories, and exclusive offers:

• Instagram: Discover behind-the-scenes looks at our crafting process.
• Facebook: Join our community of artisans and craft enthusiasts.
• Pinterest: Get inspired by our curated boards featuring handmade décor, fashion, and more.

Don’t forget to tag us in your photos! Use #TheHeritageHandmade for a chance to be featured.

Accessibility Information

We are committed to making our products and services accessible to everyone. If you have specific accessibility needs or require additional assistance, please let us know at info@heritagehandmad.com. We will do our best to accommodate your request.

Customer Testimonials

Here’s what some of our customers have to say about The Heritage Handmade:

“I’ve never seen such beautifully crafted products. The quality is outstanding, and the customer service is top-notch!”
— Emma R.

“My experience with The Heritage Handmade has been fantastic from start to finish. The team was so helpful when I had questions about my order.”
— Liam W.

 

“One of the best kaftan I have purchased. The seller was very nice and easy to communicate with. She followed up my order and arrived to USA in a very short time. The package I received was wrapped in a very nice bag! The kaftan itself is a very nice and made with high quality finishing touches. I can't wait to wear it in the lovely family occasions. Thank you very much for the nice experience 🤍.”
— Haneen.

Want to share your experience? Send your testimonial and leave a review on our Reviews page.

Partner With Us

Are you a retailer interested in carrying our products, or an organization looking to collaborate? We’d love to hear from you. Please reach out to our partnerships team at info@heritagehandmad.com.

Final Note

Thank you for your interest in The Heritage Handmade! We value every customer and look forward to connecting with you. Whether you’re here to shop, learn about our craft, or seek support, we’re here to help.

For immediate assistance, please call us at +212 645878588, or drop us a message through the contact form.

Let’s keep the tradition of handmade artistry alive, together.